Health Clino offers video consultations with licensed doctors for people in Lisbon. It is for non-urgent concerns, such as a short illness, a medicine question or a request for a document in Lisbon. It does not replace emergency care or your regular doctor in Lisbon.
What an online doctor can help with
A video visit works well when the doctor can judge your problem from your story and from what they see on camera in Lisbon. Examples are a cold, a sore throat, a skin rash, urinary symptoms or a question about a medicine you already take in Lisbon. The doctor cannot examine you in person or run tests in Lisbon. If you need an exam, a scan or blood tests, the doctor will tell you to go to a clinic or hospital in Lisbon. A prescription or a certificate is only given when the doctor decides it is right for you in Lisbon. It is never guaranteed in Lisbon.
Public care and private online care in Portugal
Public healthcare in Portugal is run by the SNS (Serviço Nacional de Saúde, the national health service) in Lisbon. Local public services are organised in a ULS (Unidade Local de Saúde, local health unit) in Lisbon. Many residents have a médico de família (family doctor) at a public health centre in Lisbon. Health Clino is private in Lisbon. It does not replace the SNS or your médico de família in Lisbon. It can help when you want a doctor's advice and an in-person exam is not needed in Lisbon.
Documents: receita, atestado and baixa
A receita (prescription) and an atestado médico (medical certificate) are only issued when the doctor decides they are appropriate after your consultation in Lisbon. A baixa (sick leave) follows rules set by the authorities and your employer in Lisbon. Ask your employer which document they accept before you book in Lisbon. Read more about a sick note in Lisbon and an online prescription in Lisbon.
Living in or visiting Lisbon
Lisbon is a popular city for visitors, and many students live here. If you are visiting, tell the doctor how long you will stay and which medicines you take in Lisbon. If you are a student, ask your university which documents it accepts before you ask for a certificate in Lisbon.
Finding a pharmacy that is open out of hours
Pharmacies in Portugal take turns to stay open at night, at weekends and on holidays in Lisbon. These are called farmácias de serviço (on-duty pharmacies) in Lisbon. To find one in Lisbon, look at the notice on the door of any pharmacy. It usually shows the nearest on-duty pharmacy in Lisbon. You can also search online for "farmácias de serviço Lisboa" in Lisbon. Call the pharmacy before you go to check that it is open in Lisbon.
Emergencies and the SNS 24 line
Call 112 for a life-threatening emergency in Lisbon. Examples are chest pain, trouble breathing, signs of a stroke, heavy bleeding, a seizure or a severe allergic reaction in Lisbon. Do not book an online visit in these cases in Lisbon. If it is not an emergency but you are not sure where to go, call SNS 24 on 808 24 24 24 in Lisbon. This is the public non-emergency triage line in Lisbon.
How to book
Choose your service on the booking page in Lisbon. Describe your concern in simple words in Lisbon. Join the video call from a quiet place with a working camera and a stable connection in Lisbon. If the doctor thinks you need in-person care, they will tell you in Lisbon.
Nearby places
Health Clino also has pages for Amadora, Agualva-Cacém, Sintra, Cascais and Setúbal in Lisbon.
Frequently Asked Questions
No in Lisbon. Your family doctor knows your long-term health in Lisbon. An online visit can add advice when you need it, but it does not replace regular care in Lisbon.
Look for the farmácias de serviço notice on a pharmacy door, or search online for "farmácias de serviço Lisboa" in Lisbon. Phone the pharmacy before you travel there in Lisbon.
No in Lisbon. A prescription is given only if the doctor decides it is safe and right for you in Lisbon. Some requests are declined, and the doctor may send you to see someone in person in Lisbon.
Do not book an online visit in Lisbon. Contact emergency services or go to an emergency department in Lisbon. If you are unsure, call the SNS 24 line listed on this page in Lisbon.
Health Clino — www.healthclino.eu — Europe telemedicine platform headquartered in Madrid, Spain. Also known as HealthClino.