By accessing or using HealthClino, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them. If you do not agree with these Terms, please do not use the Service.
011. About HealthClino
- HealthClino is a digital healthcare and telemedicine platform that facilitates access to licensed healthcare professionals for online medical consultations.
- HealthClino may facilitate consultations by video, telephone or other approved digital communication methods depending on the service and availability.
- The healthcare professional responsible for your consultation remains responsible for the clinical assessment, diagnosis, treatment recommendations and any clinical documentation or prescription issued following the consultation.
- Legal entity/operator: Healthclino Limited.
- Operating location: Madrid, Spain.
- Email: info@healthclino.com.
- Website: https://www.healthclino.eu.
022. Nature of the Service
- HealthClino provides access to online healthcare services for conditions that are clinically suitable for remote assessment.
- Services may include: general medical consultations; online GP consultations; follow-up consultations; dermatology consultations; women's and men's health services; paediatric consultations where available; mental-health consultations where available; travel-health consultations; second medical opinions; chronic-condition follow-up; medical certificates; sick certificates or medical documentation where clinically appropriate; and prescription assessment or medication renewal where legally permitted.
- The availability of any particular service may vary by country, clinician, medical condition and applicable law.
033. No Guarantee of Prescription or Medical Certificate
- Booking or paying for a consultation does not guarantee that a prescription, medication, medical certificate, sick note, referral or any other medical document will be issued.
- The decision to issue any prescription or document is solely a clinical decision made by the responsible healthcare professional following assessment.
- A clinician may refuse to prescribe a medication or issue a document where: it is not clinically appropriate; further examination is required; the information provided is insufficient; the medication is restricted or controlled; local law does not permit remote prescribing; the clinician considers an in-person assessment necessary; or any other clinical or legal reason applies.
- Patients must never pressure a clinician to issue a prescription or medical document.
044. Prescriptions and Medicines
- Where legally permitted and clinically appropriate, a healthcare professional may issue an electronic or other legally valid prescription.
- HealthClino does not guarantee that a particular medicine will be prescribed; that a particular quantity will be prescribed; that a pharmacy will dispense a medicine; that a prescription will be accepted in every jurisdiction; or that a medication will be available at a particular pharmacy.
- The patient is responsible for following the instructions of the prescribing clinician and pharmacist.
- Prescriptions are intended only for the patient for whom they were issued and must not be transferred, sold or misused.
055. Medical Emergencies
- HealthClino is not an emergency medical service.
- If you experience a medical emergency or potentially life-threatening symptoms, do not use HealthClino as a substitute for emergency care.
- In Spain and the EU, call 112 where appropriate, or use your local emergency number.
- Examples of emergency symptoms may include severe difficulty breathing, chest pain, signs of stroke, severe allergic reaction, major trauma, loss of consciousness or other potentially life-threatening conditions.
066. Patient Responsibilities
- You agree to provide accurate, complete and current information during booking and consultation.
- This includes, where relevant: your correct identity; date of birth; contact information; current medications; allergies; relevant medical history; symptoms; duration of symptoms; and any other information reasonably requested by the clinician.
- You must not provide false information or intentionally conceal relevant medical information.
- Failure to provide accurate information may affect the clinical assessment and may result in the clinician being unable to provide the requested service.
077. Patient Identity Verification
- For certain consultations, prescriptions, medical certificates or other services, HealthClino or the responsible healthcare professional may request identity verification.
- Acceptable identification documents may depend on the applicable country and service.
- HealthClino may refuse or postpone a service if identity cannot be reasonably verified where verification is required.
088. Appointments
- Patients are responsible for attending their appointment at the scheduled time.
- Appointment times are displayed according to the relevant local time zone.
- Patients should ensure that they have: a suitable internet connection; a functioning device; a working microphone and camera where video is required; and a private environment suitable for a medical consultation.
- If technical problems prevent the consultation from taking place, the patient should contact HealthClino support as soon as possible.
099. Missed Appointments and Late Arrival
- If a patient does not attend a scheduled consultation, the appointment may be treated as a missed appointment.
- If a patient arrives significantly late, the clinician may be unable to complete the consultation within the allocated appointment period.
- Any refund, rescheduling or credit will depend on the applicable booking and refund policy and applicable consumer law.
1010. Fees and Payment
- Prices are displayed on the website before the patient confirms a booking.
- Payments may be processed through third-party payment providers such as Stripe.
- HealthClino does not store complete payment-card details on its own servers.
- By completing a booking, you authorise the applicable payment provider to process the payment for the selected service.
1111. Refunds and Cancellations
- Refund eligibility depends on: the service purchased; whether the consultation has already taken place; the cancellation timing; whether the clinician has already commenced clinical assessment; any applicable consumer rights; and any specific cancellation terms displayed during booking.
- Where a healthcare consultation has already been performed, a refund will not automatically be available simply because the patient did not receive the medical outcome they expected.
- No refund is guaranteed for a consultation where a clinician, acting professionally and lawfully, decides that a requested prescription or medical document is not clinically appropriate.
- Nothing in this section limits mandatory consumer rights that cannot legally be excluded.
1212. Clinical Independence
- Healthcare professionals using the HealthClino platform exercise independent clinical judgment.
- HealthClino does not instruct clinicians to prescribe particular medications or provide particular diagnoses.
- The clinician determines whether online care is appropriate and what treatment, if any, should be recommended.
1313. Limitations of Telemedicine
- Online healthcare has inherent limitations.
- A remote consultation may not permit: physical examination; immediate diagnostic testing; vital-sign measurements; imaging; laboratory testing; or other assessments that may be required for diagnosis.
- The clinician may therefore recommend an in-person consultation, testing, emergency care or specialist assessment.
1414. Privacy and Medical Confidentiality
- HealthClino processes personal and health information in accordance with applicable data-protection and healthcare confidentiality laws.
- Please read our Privacy Policy for detailed information regarding personal data, health data, legal bases for processing, data sharing, data retention, international transfers, and your data-protection rights.
1515. Cookies
- HealthClino uses cookies and similar technologies.
- Please see our Cookie Policy for information about essential, preference, analytics and marketing cookies and how to manage your preferences.
1616. Intellectual Property
- Unless otherwise stated, the HealthClino website, branding, logos, text, graphics, software, design and other materials are owned by or licensed to HealthClino.
- You may not reproduce, copy, modify, distribute, scrape, sell or commercially exploit HealthClino content without prior written permission.
1717. Prohibited Use
- You must not: use the Service for unlawful purposes; provide false identity information; impersonate another person; attempt to obtain medication fraudulently; provide false symptoms or medical information; share another person's account; attempt unauthorised access; interfere with the platform; introduce malicious software; harass clinicians or staff; record consultations without appropriate permission or legal basis; or use prescriptions or medical documents belonging to another person.
- HealthClino may suspend or terminate access where reasonably necessary to protect patients, clinicians, staff, the platform or comply with law.
1818. Third-Party Services
- HealthClino may use third-party providers for services such as: payment processing; hosting; authentication; communications; video consultations; analytics; security; email delivery; and technical infrastructure.
- Third-party services may have their own terms and privacy policies.
1919. Availability
- We aim to keep HealthClino available and operational, but we do not guarantee uninterrupted availability.
- The Service may occasionally be unavailable due to: maintenance; technical problems; internet failures; third-party outages; security incidents; force majeure; or other circumstances outside our reasonable control.
2020. Liability
- Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence or fraud where applicable.
- To the maximum extent permitted by law, HealthClino is not responsible for indirect losses arising from circumstances outside its reasonable control.
- Nothing in these Terms removes the professional obligations or clinical responsibilities of healthcare professionals.
2121. Changes to These Terms
- HealthClino may update these Terms from time to time.
- The latest version will be published on this page with the relevant update date.
- Where legally required, material changes may be communicated to affected users.
2222. Governing Law
- These Terms shall be interpreted in accordance with applicable Spanish and European Union law, subject to any mandatory consumer protections applicable to you in your country of residence.
- Nothing in these Terms removes mandatory rights you may have under applicable consumer law.
2323. Contact
- For questions regarding these Terms, contact HealthClino at info@healthclino.com or visit https://www.healthclino.eu.
- For privacy-related requests, please see our Privacy Policy.