Health Clino provides online doctor consultations across Europe for non-urgent care only — this website is not for medical emergencies. • If you have a medical emergency, call 112 immediately (Spain & EU). Do not use Health Clino for urgent or life-threatening situations.
Health Clino provides online doctor consultations across Europe for non-urgent care only — this website is not for medical emergencies. • If you have a medical emergency, call 112 immediately (Spain & EU). Do not use Health Clino for urgent or life-threatening situations.
Health Clino provides online doctor consultations across Europe for non-urgent care only — this website is not for medical emergencies. • If you have a medical emergency, call 112 immediately (Spain & EU). Do not use Health Clino for urgent or life-threatening situations.
Health Clino provides online doctor consultations across Europe for non-urgent care only — this website is not for medical emergencies. • If you have a medical emergency, call 112 immediately (Spain & EU). Do not use Health Clino for urgent or life-threatening situations.
FAQS
Your Questions About Online Healthcare, Answered

Health Clino is an online healthcare platform that helps patients access medical consultations remotely.
You can choose your country, select an available service, find a suitable doctor, and book an appointment online. The clinician will assess your concerns and provide appropriate medical guidance based on the information available during the consultation.
Health Clino is designed for non-emergency medical care and does not replace emergency medical services.
Yes. Health Clino provides online doctor consultations across supported European markets.
Available services and clinicians vary by country. You can explore the countries where Health Clino is available to find your local healthcare options.
Yes. Health Clino provides online doctor consultations across supported European markets. Available services and clinicians vary by country. You can explore the countries where Health Clino is available to find your local healthcare options.
Health Clino currently has country-specific online doctor services for several European markets, including:
Availability can vary by location, doctor, service, and appointment time.
Health Clino currently has country-specific online doctor services for several European markets, including: • France • Germany • Hungary • Italy • Netherlands • Portugal • Spain • United Kingdom Availability can vary by location, doctor, service, and appointment time.
An online consultation generally follows a simple process:
You can start by visiting the online doctor appointment page.
An online consultation generally follows a simple process: 1. Choose your country. 2. Select the service you need. 3. Choose an available doctor. 4. Select an appointment time. 5. Complete your booking. 6. Attend your scheduled consultation. 7. Follow the clinician's medical advice and next steps. You can start by visiting the online doctor appointment page.
Where doctor selection is available, you can review available clinicians before booking.
Doctor profiles may include their speciality, professional experience, registration information, consultation options, and availability.
You can meet the Health Clino doctors to explore the available clinical team.
Where doctor selection is available, you can review available clinicians before booking. Doctor profiles may include their speciality, professional experience, registration information, consultation options, and availability. You can meet the Health Clino doctors to explore the available clinical team.
The doctors and specialities available depend on the country and service.
Health Clino can provide access to general practitioners and other clinicians for appropriate non-emergency healthcare needs.
If you are unsure what type of doctor you need, an online general practitioner can be a useful starting point.
The doctors and specialities available depend on the country and service. Health Clino can provide access to general practitioners and other clinicians for appropriate non-emergency healthcare needs. If you are unsure what type of doctor you need, an online general practitioner can be a useful starting point.
An online doctor may be able to assess and advise on many common, non-emergency health concerns.
Depending on the service and clinical situation, these may include:
Not every condition can be assessed safely online. If a physical examination, diagnostic test, or urgent treatment is required, the clinician may recommend in-person care.
An online doctor may be able to assess and advise on many common, non-emergency health concerns. Depending on the service and clinical situation, these may include: • Cold and flu symptoms • Coughs and sore throats • Allergies • Headaches • Digestive problems • Urinary symptoms • Minor skin concerns • Some respiratory problems • Medication-related questions • Travel-related health concerns • Follow-up consultations • Some ongoing health conditions • General medical concerns Not every condition can be assessed safely online. If a physical examination, diagnostic test, or urgent treatment is required, the clinician may recommend in-person care.
An online consultation allows you to speak with a clinician remotely, but it cannot replace every type of face-to-face medical assessment.
Online care can be useful when your symptoms can reasonably be assessed remotely. Some conditions require a physical examination, blood tests, imaging, or other investigations.
Your clinician can advise you about the appropriate next step.
An online consultation allows you to speak with a clinician remotely, but it cannot replace every type of face-to-face medical assessment. Online care can be useful when your symptoms can reasonably be assessed remotely. Some conditions require a physical examination, blood tests, imaging, or other investigations. Your clinician can advise you about the appropriate next step.
Yes. Health Clino offers an online GP consultation for suitable non-emergency medical concerns.
A general practitioner can assess common health problems, discuss symptoms, provide medical guidance, and advise whether further assessment or specialist care may be needed.
Yes. Health Clino offers an online GP consultation for suitable non-emergency medical concerns. A general practitioner can assess common health problems, discuss symptoms, provide medical guidance, and advise whether further assessment or specialist care may be needed.
A prescription may be issued when the clinician considers it medically appropriate and when applicable legal and clinical requirements allow it.
A prescription is not guaranteed simply because you book a consultation. The decision is made by the clinician after assessing your individual circumstances.
Medication availability and prescribing rules can also vary between European countries.
A prescription may be issued when the clinician considers it medically appropriate and when applicable legal and clinical requirements allow it. A prescription is not guaranteed simply because you book a consultation. The decision is made by the clinician after assessing your individual circumstances. Medication availability and prescribing rules can also vary between European countries.
Prescription renewal may be possible in appropriate circumstances, depending on the medicine, your medical history, the clinician's assessment, and applicable local requirements.
You can learn more about online prescription renewal.
Prescription renewal may be possible in appropriate circumstances, depending on the medicine, your medical history, the clinician's assessment, and applicable local requirements. You can learn more about online prescription renewal.
Certain controlled or restricted medicines may not be suitable for online prescribing.
If a medicine requires additional assessment or an in-person examination, the clinician may recommend that you visit an appropriate healthcare provider.
Health Clino does not guarantee that any particular medication will be prescribed.
Certain controlled or restricted medicines may not be suitable for online prescribing. If a medicine requires additional assessment or an in-person examination, the clinician may recommend that you visit an appropriate healthcare provider. Health Clino does not guarantee that any particular medication will be prescribed.
A medical certificate may be available after an online consultation when the clinician considers it appropriate.
Whether a certificate can be issued depends on the reason for the request, clinical assessment, local requirements, and the type of document needed.
You can also explore the Medical Certificate service.
A medical certificate may be available after an online consultation when the clinician considers it appropriate. Whether a certificate can be issued depends on the reason for the request, clinical assessment, local requirements, and the type of document needed. You can also explore the Medical Certificate service.
A sick certificate may be available following an appropriate medical consultation.
The clinician decides whether the documentation is medically justified and whether it can be issued remotely.
See the Sick Certificate service for more information.
A sick certificate may be available following an appropriate medical consultation. The clinician decides whether the documentation is medically justified and whether it can be issued remotely. See the Sick Certificate service for more information.
Yes, a second medical opinion may be available for suitable cases.
A second opinion allows you to discuss an existing diagnosis, treatment plan, or medical concern with another clinician.
You can explore the Second Medical Opinion service.
Yes, a second medical opinion may be available for suitable cases. A second opinion allows you to discuss an existing diagnosis, treatment plan, or medical concern with another clinician. You can explore the Second Medical Opinion service.
Yes. Travel-related healthcare can be available through the Travel Health Consultation service.
A clinician can discuss appropriate travel-related health concerns based on your individual circumstances.
Yes. Travel-related healthcare can be available through the Travel Health Consultation service. A clinician can discuss appropriate travel-related health concerns based on your individual circumstances.
Medication-related services may be available depending on your country and clinical situation.
You can explore the Medication Order service to see the available option.
Any medication decision remains subject to clinical assessment and applicable requirements.
Medication-related services may be available depending on your country and clinical situation. You can explore the Medication Order service to see the available option. Any medication decision remains subject to clinical assessment and applicable requirements.
The cost depends on the selected service, clinician, country, and appointment.
The applicable price should be displayed during the booking process before you confirm your appointment.
For a broader overview of available healthcare options, visit the Health Clino services page.
The cost depends on the selected service, clinician, country, and appointment. The applicable price should be displayed during the booking process before you confirm your appointment. For a broader overview of available healthcare options, visit the Health Clino services page.
The price applicable to your selected service should be shown before you confirm the booking.
Always review the appointment details and displayed price before completing payment.
The price applicable to your selected service should be shown before you confirm the booking. Always review the appointment details and displayed price before completing payment.
Some services may have extended or 24/7 availability depending on the country and current clinician coverage.
You can check the available 24/7 Online Doctor Consultation service.
Availability is subject to the doctors and services operating in your location.
Some services may have extended or 24/7 availability depending on the country and current clinician coverage. You can check the available 24/7 Online Doctor Consultation service. Availability is subject to the doctors and services operating in your location.
Where an English-speaking clinician is available, patients may be able to request or select an English-language consultation.
This can be particularly useful for international residents, expats, students, and travellers who prefer to discuss their health concerns in English.
Where an English-speaking clinician is available, patients may be able to request or select an English-language consultation. This can be particularly useful for international residents, expats, students, and travellers who prefer to discuss their health concerns in English.
Tourists may be able to book an online consultation for suitable non-emergency health concerns while travelling in a supported European country.
The available services depend on your current location and the clinicians available there.
If you're travelling in Spain, you can explore the online doctor consultation in Spain page.
Tourists may be able to book an online consultation for suitable non-emergency health concerns while travelling in a supported European country. The available services depend on your current location and the clinicians available there. If you're travelling in Spain, you can explore the online doctor consultation in Spain page.
Yes. Online healthcare can be a convenient option for people living abroad who need medical guidance in a supported country.
Expats can select their current country and review the available doctors and services before booking.
The appropriate healthcare process can differ between countries, so always check the local country information before your appointment.
Yes. Online healthcare can be a convenient option for people living abroad who need medical guidance in a supported country. Expats can select their current country and review the available doctors and services before booking. The appropriate healthcare process can differ between countries, so always check the local country information before your appointment.
Potentially, but availability depends on your current location, the service you need, the clinician, and applicable local requirements.
When booking, make sure you select the country where you are currently located and provide accurate information about your circumstances.
Potentially, but availability depends on your current location, the service you need, the clinician, and applicable local requirements. When booking, make sure you select the country where you are currently located and provide accurate information about your circumstances.
Yes. Health Clino provides online healthcare services for suitable non-emergency concerns in Spain.
Patients can use the Spain online doctor service to learn more about consultations, booking, and healthcare options.
Yes. Health Clino provides online healthcare services for suitable non-emergency concerns in Spain. Patients can use the Spain online doctor service to learn more about consultations, booking, and healthcare options.
Yes, Health Clino provides online doctor services in Italy, subject to doctor and service availability.
Visit the Italy online doctor page for country-specific information.
Yes, Health Clino provides online doctor services in Italy, subject to doctor and service availability. Visit the Italy online doctor page for country-specific information.
Yes. Patients in France can explore available online healthcare services through the France online doctor page.
Yes. Patients in France can explore available online healthcare services through the France online doctor page.
Yes. Health Clino provides online healthcare options in Germany, subject to service and clinician availability.
See the Germany online doctor page for more information.
Yes. Health Clino provides online healthcare options in Germany, subject to service and clinician availability. See the Germany online doctor page for more information.
Yes. Patients in the Netherlands can explore available services through the Netherlands online doctor page.
Yes. Patients in the Netherlands can explore available services through the Netherlands online doctor page.
Yes. Health Clino offers online healthcare options in Portugal, subject to available services and clinicians.
Visit the Portugal online doctor page for local information.
Yes. Health Clino offers online healthcare options in Portugal, subject to available services and clinicians. Visit the Portugal online doctor page for local information.
Yes. Patients in Hungary can explore available online healthcare services through the Hungary online doctor page.
Yes. Patients in Hungary can explore available online healthcare services through the Hungary online doctor page.
Patients in the UK may be able to book suitable non-emergency online GP consultations depending on current service and clinician availability.
Visit the United Kingdom online doctor page for country-specific information.
Patients in the UK may be able to book suitable non-emergency online GP consultations depending on current service and clinician availability. Visit the United Kingdom online doctor page for country-specific information.
Whether a child can be assessed online depends on their age, symptoms, medical history, and the service available.
If a child's symptoms are severe, rapidly worsening, or potentially life-threatening, seek urgent medical attention rather than relying on an online consultation.
Whether a child can be assessed online depends on their age, symptoms, medical history, and the service available. If a child's symptoms are severe, rapidly worsening, or potentially life-threatening, seek urgent medical attention rather than relying on an online consultation.
Some mental health concerns may be appropriate for remote medical support, depending on the service and clinical situation.
If someone is in immediate danger or experiencing a mental health emergency, online consultation should not delay emergency assistance.
Some mental health concerns may be appropriate for remote medical support, depending on the service and clinical situation. If someone is in immediate danger or experiencing a mental health emergency, online consultation should not delay emergency assistance.
Some skin concerns can be assessed remotely, particularly when a clinician can obtain sufficient information through the consultation.
However, some skin conditions require an in-person examination, testing, or procedures.
The clinician will advise you if remote assessment is not appropriate.
Some skin concerns can be assessed remotely, particularly when a clinician can obtain sufficient information through the consultation. However, some skin conditions require an in-person examination, testing, or procedures. The clinician will advise you if remote assessment is not appropriate.
If your clinician determines that your condition cannot be safely assessed or managed online, they may recommend an in-person appointment, diagnostic testing, specialist assessment, or another appropriate healthcare service.
An online consultation should never prevent you from seeking the level of care you need.
If your clinician determines that your condition cannot be safely assessed or managed online, they may recommend an in-person appointment, diagnostic testing, specialist assessment, or another appropriate healthcare service. An online consultation should never prevent you from seeking the level of care you need.
Before your consultation, it is useful to have:
Accurate information helps the clinician understand your situation and provide appropriate guidance.
Before your consultation, it is useful to have: • A clear description of your symptoms • When the symptoms started • Your relevant medical history • Current medications • Known allergies • Previous diagnoses or treatments • Relevant test results or medical documents • Questions you want to ask the clinician Accurate information helps the clinician understand your situation and provide appropriate guidance.
Health Clino is designed to provide private online healthcare consultations.
For detailed information about how personal information is collected, used, stored, and protected, please review the Privacy Policy.
Health Clino is designed to provide private online healthcare consultations. For detailed information about how personal information is collected, used, stored, and protected, please review the Privacy Policy.
Health Clino operates within the applicable European data protection framework. The specific legal and technical requirements applicable to a service can depend on the processing activity and location.
For details about how your personal data is handled, review the Privacy Policy.
Health Clino operates within the applicable European data protection framework. The specific legal and technical requirements applicable to a service can depend on the processing activity and location. For details about how your personal data is handled, review the Privacy Policy.
Health information is sensitive, so appropriate privacy and security measures are important when providing online healthcare.
Health Clino's privacy practices and handling of personal information are explained in its Privacy Policy.
Patients should also use a private environment and avoid sharing sensitive medical information through unsecured channels.
Health information is sensitive, so appropriate privacy and security measures are important when providing online healthcare. Health Clino's privacy practices and handling of personal information are explained in its Privacy Policy. Patients should also use a private environment and avoid sharing sensitive medical information through unsecured channels.
Appointment changes, cancellations, and applicable terms depend on the booking and service.
Before making changes, review the applicable booking information and Terms and Conditions.
Appointment changes, cancellations, and applicable terms depend on the booking and service. Before making changes, review the applicable booking information and Terms and Conditions.
Available payment methods can depend on the booking system and service.
The available payment options and applicable price are displayed during the booking process before confirmation.
Available payment methods can depend on the booking system and service. The available payment options and applicable price are displayed during the booking process before confirmation.
If you cannot find a specific service, start by reviewing the Health Clino services page.
You can also choose an online GP consultation for many general, non-emergency health concerns.
If you cannot find a specific service, start by reviewing the Health Clino services page. You can also choose an online GP consultation for many general, non-emergency health concerns.
Yes. If you need help understanding the platform, available services, or booking process, you can contact Health Clino.
Yes. If you need help understanding the platform, available services, or booking process, you can contact Health Clino.
No.
Health Clino provides non-emergency online medical consultations.
If you have severe chest pain, serious difficulty breathing, loss of consciousness, uncontrolled bleeding, sudden severe neurological symptoms, a serious injury, or another potentially life-threatening condition, seek emergency medical care immediately.
Do not wait for an online appointment.
In Spain and many European countries, 112 is the emergency number. In the UK, call 999 for emergencies.
No. Health Clino provides non-emergency online medical consultations. If you have severe chest pain, serious difficulty breathing, loss of consciousness, uncontrolled bleeding, sudden severe neurological symptoms, a serious injury, or another potentially life-threatening condition, seek emergency medical care immediately. Do not wait for an online appointment. In Spain and many European countries, 112 is the emergency number. In the UK, call 999 for emergencies.
An online doctor consultation is designed for medical concerns that can safely be assessed remotely.
Emergency services are designed for situations where immediate assessment or treatment is required.
If you believe your condition could be life-threatening, use your local emergency service rather than booking an online consultation.
An online doctor consultation is designed for medical concerns that can safely be assessed remotely. Emergency services are designed for situations where immediate assessment or treatment is required. If you believe your condition could be life-threatening, use your local emergency service rather than booking an online consultation.
If you have a non-emergency health concern and want to speak with a clinician, you can explore the available online doctor services or book an online medical consultation.
You can also browse available doctors and choose a clinician based on the services and appointments available in your country.
Health Clino provides online healthcare for non-emergency medical needs. If you are experiencing a medical emergency, seek immediate emergency medical care.